Columbus Circle in New York City, once infamous for gridlock before a 2005 redesign. Like organizations, it needed process balance to eliminate bottlenecks. Columbus Circle in New York City is a ...

Process mining and Generative AI are two powerful technologies that are revolutionizing the field of data science. Process mining involves extracting knowledge from event logs to gain insights into ...

Several correspondents wrote to add a critical bit of advice to At wits end, who was having some trouble instituting strong processes in his IT organization. The missing advice, which I strongly ...