Manu Mathew is CEO & Cofounder of Cohora, a platform that helps brands drive customer growth, retention and advocacy through engagement. In an era where digital experiences shape every brand ...

Forbes contributors publish independent expert analyses and insights. Randy Bean is a noted Senior Advisor, Author, Speaker, Founder, & CEO. How does a venerable American brand known for creating the ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of truly memorable customer experiences. Empowerment drives CX. The top customer ...

Two acquisitions enhance Vehlo’s expansive platform that helps dealers maximize revenue and streamline operations Vehlo, a leading provider of software and financial solutions for the automotive ...

OWC is Leading the Shift Toward App-First Customer Experiences (CX), Setting New Benchmark for Customer Connection in the Hardware Space OWC Is Leading the Shift Toward App-First Customer Experiences ...

The challenge for businesses in 2025 is to leverage automation for efficiency while nurturing customer connection. Midway through 2025, rapid advancements in AI and digital automation have ...