Imagine you are looking for a Caribbean vacation. There is a luxury resort brand you love, and you want to compare availability, prices, and amenities across locations. You could do your research ...

The brands that own their customer relationships will own their futures; everyone else is renting attention on borrowed time.

The AI wave has come on faster than most (including me) expected. Over the last decade, companies have slowly but surely started deploying AI. Return on Investment (ROI) was beginning to turn positive ...

The European Union is trying to engineer a digital revolution. Through its European Strategy for Data, EU officials hope to create a “single market for data,” knitting together governments, businesses ...

Anand “Andy” Logani is executive vice president and chief digital and AI officer at EXL, a global data and AI company. Both narratives are true. As we move into the fourth year of the AI revolution, a ...

Data volume traps. More data can create confusion. Collecting excess data without clear objectives leads to wasted resources and poor decisions. Focus drives success. Prioritize key metrics. The best ...

Capital One/Forrester Study: Deploying Self-Service Data Strategies Is Fraught With Challenges Your email has been sent One challenge with self-service data strategies is increasing data trust and ...