By taking a strategic approach, organizations are better suited to gain advantages that matter more as customer expectations shift.

Shareholder value analysis (SVA) is one of several nontraditional metrics being used in business today. SVA determines the financial value of a company by looking at the returns it gives its ...

Internet of Things technology is expanding quickly across industries. The growth is unsurprising—after all, the data derived can drive improvements in productivity and customer service, speed up ...

NOTICE: The project that is the subject of this report was approved by the Governing Board of the National Research Council, whose members are drawn from the councils of the National Academy of ...