Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however, ...

LONDON, September 16, 2025--8x8, Inc. (NASDAQ: EGHT) announces the 8x8 CX Champions Fantasy Team, a global recognition ...

Every retail operator is aware that the experience a customer has with their brand affects the likelihood that they will be a repeat customer. Many would argue this is a major aspect of developing ...

For most organizations, CX is a strategic asset, and yet so many Chief Customer Officers like myself struggle to understand where they stand today and to chart a course for where they want their ...

GetFeedback’s multi-channel agile CX solution will enable the retail giant to effectively leverage customer feedback and improve the online shopping experience for hundreds of millions of customers ...

Customer experience (CX) metrics programs are a critical component of any company’s CX efforts. Unfortunately, many programs fail to drive sufficient action. A CX metrics program is much more than a ...

Getting to the top of your industry is no easy task, but staying there is a whole different ballgame. Those at the top do, however, have one thing in common: They understand the value of a winning ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that AIB, one of the largest commercial banks in Ireland, is expanding its ...